Returns & Exchanges

At Hand Rails Australia, we stand by the quality of our home safety products and offer a 30-day return window for items in original, uninstalled condition. We strive to ensure your renovation or accessibility project is completed with the perfect hardware for your needs.

Return Process

• 1.
  Initiate a Request

  Contact our support team with your order number and reason for return to receive a Return Authorization number.

• 2.
  Secure Packaging

  Carefully pack your handrails or hardware in the original protective packaging to prevent scratches or structural damage during transit.

• 3.
  Ship to Warehouse

  Affix the provided return label and drop the package off at any authorized carrier location for delivery to our quality control center.

• 4.
  Inspection and Refund

  Once our technicians verify the item is in resalable condition, we will process your refund or exchange within 5-7 business days.